FAQs

Q?How much dust will be created during the restoration of my marble floor?
A.

There is no dust created during the restoration process, because we use diamond abrasives and water.

Q?Recently a cleaning firm spilled a cleaner that is obviously acid on my marble vanities. They were sealed, but the damage is still very evident in the form of hundreds of small circles. What would you recommend as the way to repair them, the materials to use, etc? Would it be better to replace the vanities?
A.

This is something we hear way too often. Marble is sensitive to acid etching and improper cleaners can damage it. Impregnating sealers do a great job of protecting your stone from staining agents being absorbed into the stone but they cannot prevent acid etching on the surface. The good news is that you do not need to replace your vanity tops. We can rehone and polish the damage and restore your marble vanity tops to good as new.

Q?My granite countertops are no longer shiny. How do I get the shine back?
A.

Most of the time when a customer asks us why their countertop is not shiny anymore, it turns out that some sort of film is sitting on the surface. This can be a result of sealer that was not properly applied, when one does not use the proper cleanser, or when they clean their granite surface with water and dish soap. (This will eventually lead to soap film build up.) Give us a call. We can provide solutions for you.

Q?Why won’t the water spots on my marble or travertine clean up?
A.

These are likely not water spots, but an etch mark in the surface of the stone. This is what happens when an acidic substance comes in contact with any calcium based stone. To get rid of the etch marks, the stone will need to be polished out, much like a gemstone would have to be if it were scratched.

Q?Is there routine, daily or weekly maintenance I should be performing on my stone floors?
A.

The #1 culprit of damage to floors is dirt, (grit, sand & dust). The best treatment for your floor is a dry, untreated microfiber dust mop or vacuum, used every day when possible. For homes, damp mopping is recommended on a weekly basis and whenever there are visible spills. For commercial and high traffic floors, daily damp mopping is recommended. For all natural stone, use only stone safe cleaners. Ask us for recommendations, and if you have not already done so, be sure to download our Stone and Tile Care Guide.